A property I am working with wanted to join the AAA/CAA as an approved member, and possibly advertise in the guidebook for the area. I was set with the task of finding out what the process is in order to do so. Simple enough task,… Read More »How to Get a Hotel AAA Approved and Stand Out
Apple made several big announcements on Monday at the WWDC (Worldwide Developers Conference), but one of them should be of particular interest to hoteliers. In their presentation on iOS 6 (the operating system for iPhones and iPads), they highlighted a new app called Passbook. Passbook… Read More »What Passbook Means For Hotels
A review of what happened with a small boutique hotel. A very successful year.
I recently returned from attending the InnQuest Software’s User Conference that was held in Las Vegas at the beginning of the month. I went to represent one of my clients who uses InnQuest’s roomMaster 2000 as their property management system. It was the first time… Read More »InnQuest roomMaster 2000 version 15
The more features you add to a product, the more it dilutes the core reason for a product’s existence and confuses people. Marco Arment, Build and Analyze Show #68 Marco Arment is the creator of Instapaper, an online and mobile application for reading online articles… Read More »Aligning with Your Guest’s Needs
There are two versions of the hotel pickup report available. Keep reading to learn more about what a pickup report can do for you, or download now: 90 Day Pickup Report Download Now When I first started down the path of revenue management when I… Read More »Revenue Management Essentials: Hotel Pickup Report [Free Download]
Guest relations have always been an important part of the hospitality industry, but it is extremely important as the size of the operation scales down to the smaller bed and breakfasts, and motels. Larger hotels use expensive computer systems to keep track of their guests… Read More »Why It Is Important To Stay Organized With Your Hotel Using A CRM
Please note that I am only a hotel consultant and cannot assist you with issues with virtual cards or cancellations, etc. Read below for the appropriate channel to contact. Using Expedia as a channel for revenues remains important and not a site that can easily… Read More »How to Get Started with Expedia as a Hotel and Phone Support Numbers
