Hotel Review and Planning for 2020: Reputation
New year, new hotel. Learn more about the importance of reputation management with your hotel and what you can do to prepare for 2020 fully. Tips, resources, and software solutions to assist you.
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reputation management
Pickup Report 2016
The advanced pickup report for 2016 is now ready for download. Things have been improved and tidied up to make reviewing your revenues even easier than before.
Nothing They Could Do
I told the front desk person that she was overcharging me, and she disagreed and said there was nothing she could do. That is a snippet of an email received by a client’s Front Desk team this morning. It contains the four words a guest/customer… Read More »Nothing They Could Do
Fighting the Fires with Reputation Management
In this first post about reputation management, I will point out some of the causes for a minor problem to heat up and become a larger fire, and how to minimize that damage.The following example just happened this past week with one of my client’s hotels.… Read More »Fighting the Fires with Reputation Management