More than a million Chinese visited the U.S. in 2011, contributing more than $5.7 billion to the U.S. economy. That’s up 36 percent from 2010, according to the Department of Commerce. By 2016, that figure is expected to reach 2.6 million Chinese. – Meghan Barr,… Read More »Waking the Dragon: Preparing Hotels for China’s Outbound Tourism
They’re cheap, and anyone can stay there. As a result they house some of the oddest of the oddballs who keep LA interesting. The Ukranian screen writer, the crack addicted spiderman, the ingenue from South Dakota, the faded hair metal bassist, the Brits on a… Read More »The Importance of Ambiance in a Hotel or Bed and Breakfast
I was logging into the portal site for the main CRS I work with, InnLink when I noticed a video they had on their main page to promote the company. During the video, there is a sequence where they cover the relationship of a potential… Read More »The Guest Vortex
The more features you add to a product, the more it dilutes the core reason for a product’s existence and confuses people. Marco Arment, Build and Analyze Show #68 Marco Arment is the creator of Instapaper, an online and mobile application for reading online articles… Read More »Aligning with Your Guest’s Needs
Guest relations have always been an important part of the hospitality industry, but it is extremely important as the size of the operation scales down to the smaller bed and breakfasts, and motels. Larger hotels use expensive computer systems to keep track of their guests… Read More »Why It Is Important To Stay Organized With Your Hotel Using A CRM