Technology has changed the way we interact with our customers. It used to be that reviews were written by professionals and those reviews came out infrequently. Today, they come out in seconds and are written by the people who actually have the experiences. You have… Read More »Interview with Joel Rosen at Buuteq
How to collect and use email addresses from InnQuest roomMaster PMS system.
Patrick Landman wrote an excellent post as to why independent hotels should consider outsourcing a revenue manager. Great ideas that I could relate to.
Planning to purchase a hotel or motel begins with a quick assessment of the property. A snapshot of what it is now, and what it could become. Here is an example of one.
I recommend all owners at least explore the possibility of having a vacation rental video in their marketing portfolio. Please, whatever you do, don’t invest in one of those slideshows that has photos whizzing in from outer space or messages disintegrating into mist. A slideshow… Read More »The Power of Video Marketing for Hotels: Why You Need It
I told the front desk person that she was overcharging me, and she disagreed and said there was nothing she could do. That is a snippet of an email received by a client’s Front Desk team this morning. It contains the four words a guest/customer… Read More »Nothing They Could Do
I have been doing a lot of reading and researching into web design for hotels lately, preparing for a new site design for a client. There is certainly a lot of information out there, with many companies specializing in hotel web design. These companies include… Read More »Here Are The First Steps In Creating A Hotel Website
Boutique hotels have gained huge popularity, as they offer a unique experience for the high-end, discerning traveller. These hotels are aimed at people with a disposable income and a taste for style. Those who choose to stay in a boutique hotel are tired of the… Read More »Starting a Boutique Hotel: What You Need to Know
When asked how Omni Hotels came up with such successful offerings, Vice President of Corporate Communications, Caryn Kboudi, expressed, “we are all moms too. Many of us who work at Omni are parents, so more times than not, our best ideas are conceived by moms… Read More »Kid-Friendly Hotels: Taking Care of the Little Ones
More than a million Chinese visited the U.S. in 2011, contributing more than $5.7 billion to the U.S. economy. That’s up 36 percent from 2010, according to the Department of Commerce. By 2016, that figure is expected to reach 2.6 million Chinese. – Meghan Barr,… Read More »Waking the Dragon: Preparing Hotels for China’s Outbound Tourism