I was logging into the portal site for the main CRS I work with, InnLink when I noticed a video they had on their main page to promote the company. During the video, there is a sequence where they cover the relationship of a potential… Read More »The Guest Vortex
The more features you add to a product, the more it dilutes the core reason for a product’s existence and confuses people. Marco Arment, Build and Analyze Show #68 Marco Arment is the creator of Instapaper, an online and mobile application for reading online articles… Read More »Aligning with Your Guest’s Needs
There are two versions of the hotel pickup report available. Keep reading to learn more about what a pickup report can do for you, or download now: 90 Day Pickup Report Download Now When I first started down the path of revenue management when I… Read More »Revenue Management Essentials: Hotel Pickup Report [Free Download]
I was listening to a video of one of my favourite (and sassiest) writers online, Ashley Ambirge, talking about how all the marketing in the world doesn’t matter if the website is crap. First impressions are especially important in the hospitality industry since the time… Read More »First Impressions Mean Everything, Especially on TripAdvisor
Guest relations have always been an important part of the hospitality industry, but it is extremely important as the size of the operation scales down to the smaller bed and breakfasts, and motels. Larger hotels use expensive computer systems to keep track of their guests… Read More »Why It Is Important To Stay Organized With Your Hotel Using A CRM
Please note that I am only a hotel consultant and cannot assist you with issues with virtual cards or cancellations, etc. Read below for the appropriate channel to contact. Using Expedia as a channel for revenues remains important and not a site that can easily… Read More »How to Get Started with Expedia as a Hotel and Phone Support Numbers
I recently completed a quick analysis of the Google analytics data for a few medium-sized properties and came across a bit of a surprise. I had been reading for a while the importance of a mobile-friendly website for hotels, but assumed that it was important… Read More »Mobile Websites – Not Just For Big Hotels