A property I am working with wanted to join the AAA/CAA as an approved member, and possibly advertise in the guidebook for the area. I was set with the task of finding out what the process is in order to do so. Simple enough task,… Read More »How to Get a Hotel AAA Approved and Stand Out
Apple made several big announcements on Monday at the WWDC (Worldwide Developers Conference), but one of them should be of particular interest to hoteliers. In their presentation on iOS 6 (the operating system for iPhones and iPads), they highlighted a new app called Passbook. Passbook… Read More »What Passbook Means For Hotels
To conduct the test we first had our KTN mystery shopper look online at some of the most popular OTA websites. One piece of good news for the industry is that most of the time we found rate parity; the rate quoted on the phone… Read More »Capturing Direct Call Reservations
I’ve preached high-quality photos for a long time as has just about every other hotel marketer out there: so if you still use homemade shots of amateur room setups at your boutique or B&B or Inn, you’re either being a) lazy, b) stubborn, or c)… Read More »The Value of Professional Photographs for Hotel Websites
A review of what happened with a small boutique hotel. A very successful year.
Eric Simons is a 19-year-old entrepreneur who lived for two months in the AOL HQ in Palo Alto. Simons was given a badge while participating in Imagine K12, an education incubator housed at AOL. When the program ended, Simons’s badge continued to work. So he… Read More »A Different Kind of Hotel
Last week, I wrote an article about how hotels hate online travel agencies (OTAs) because of the commissions charged by the sites for each and every booking; Today, I want to talk about the other major reason that hoteliers hate OTAs: the time and work… Read More »My Problem with OTAs
I recently returned from attending the InnQuest Software’s User Conference that was held in Las Vegas at the beginning of the month. I went to represent one of my clients who uses InnQuest’s roomMaster 2000 as their property management system. It was the first time… Read More »InnQuest roomMaster 2000 version 15
The Internet is full of valuable resources directed at hoteliers and people running hospitality businesses, from large to small. I am always on the search for more resources to share and do so often on Twitter. I thought I would compile a list of some… Read More »Free Hotel Resources (or Near Free)
They’re cheap, and anyone can stay there. As a result they house some of the oddest of the oddballs who keep LA interesting. The Ukranian screen writer, the crack addicted spiderman, the ingenue from South Dakota, the faded hair metal bassist, the Brits on a… Read More »The Importance of Ambiance in a Hotel or Bed and Breakfast